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Flooring FAQ | Quiet Comfort
Hardwood flooring products

FAQs

Product Questions
Order Questions
    Color, Quality, and Appearance Questions
    • WILL THE COLORS DISPLAYED ON YOUR SITE MATCH THE COLORS OF THE ACTUAL PRODUCT?

      The colors on the site are digital images taken of the exact color. However, computers view colors based on the settings of your computer.

    • WILL MY FLOORING LOOK THE SAME AT HOME AS ON THE SCREEN?

      The sizes and pattern will look the same

    • CAN YOU SEND ME A SAMPLE BEFORE I BUY THE PRODUCT?

      We can send you a sample for color purposes. Samples take 2-3 days to arrive via USPS.

    Warranty Questions
    • DO YOU OFFER ANY WARRANTIES ON YOUR FLOORING?

      Yes. All of our products are guaranteed against manufacturing defects. Our 2mm/6mil products have a 7-year residential warranty. 2.5mm/12mil products have a 6-year light commercial and 15-year residential warranty. 3mm/20 mil and 5mm 20 mil products have a 10-year commercial warranty and a 25-year residential warranty. See Warranty, Maintenance and Care Guidelines

    • ARE THERE ANY EXCLUSIONS OR LIMITATIONS TO THE WARRANTIES?

      There are no warranties provided for incorrect installation procedures or abuse of the products. Warranties are provided for normal usage of the product. See Warranty, Maintenance and Care Guidelines