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In General. We may collect information identifying you (“personal information”) such as your name, phone number, mailing address, and e-mail address, as well as other information that does not identify you. When you provide personal information through our Consumer services, the information may be sent to servers located in the United States and other countries around the world.
- Information you provide. We may collect and store any personal information you enter on our online Consumer services or provide to us by phone or in some other manner. This includes identifying information, such as your name, address, e-mail address, and telephone number, and, if you transact business with us, financial information such as your payment method (valid credit card number, type, expiration date or other financial information), in addition to transactional data we may retain. We also may request information about your interests and activities, your gender and age, your opinion about products and consumer services we offer, and other demographic information.
- Information from other sources. We may also periodically obtain both personal and non-personal information about you from other New Company Strategy, LLC businesses, business partners, contractors, and other third parties and add it to our account information or other information we have collected. Examples of information that we may receive include: updated delivery and address information, purchase history, and additional demographic information.
- Information about others. We may also collect and store personal information about other people that you provide to us. If you use our Consumer services to send others (friends, relatives, colleagues, etc.) a product as a gift, information that may interest them or messages (such as invitations) through our Consumer services, we may store your personal information, and the personal information of each such recipient.
- Information collected automatically. We automatically collect information from your browser when you use our online Consumer services. This information may include your IP address, your browser type and language, access times, the content of any undeleted cookies that your browser previously accepted from us (see “Cookies” below), and the referring website address.
- When you use our online Consumer services, we may assign your computer or device one or more cookies, to facilitate access to our site and to personalize your online experience. Through the use of a cookie, we also may automatically collect information about your online activity on our online Consumer services such as the web pages you visit, the links you click, and the searches you conduct on our online Consumer services. Most browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies. If you choose to decline cookies, please note that you may not be able to sign in or use some of the interactive features offered on our online Consumer services.
- Other technologies. We may use standard Internet technology, such as web beacons and other similar technologies, to track your use of our online Consumer services. We also may include web beacons and other similar technologies in promotional or other e-mail messages or newsletters to determine whether messages have been opened and acted upon. The information we obtain in this manner enables us to customize the consumer services we offer users of our online Consumer services to deliver targeted advertisements and to measure the overall effectiveness of our online advertising, content, programming, or other activities.
- Information collected by third parties. We may allow third parties, including our authorized service providers, New Company Strategy, LLC companies, advertising companies, and ad networks, to display advertisements on our online Consumer services. These companies may use tracking technologies, such as cookies to collect information about users who view or interact with their advertisements. Our online Consumer services do not provide any personal information to these third parties. This information allows them to deliver targeted advertisements and gauge their effectiveness.
How we use the information we collect:
In general. We may use information that we collect about you to:
deliver the products and consumer services that you have requested;
manage your account and provide you with customer support;
perform research and analysis about your use of, or interest in, our products, consumer services, or content, or products, consumer services, or content offered by others;
communicate with you by e-mail, postal mail, telephone, and/or mobile devices about products or consumer services that may be of interest to you either from us, our sister New Company Strategy, LLC companies, or other third parties;
develop and display content and advertising tailored to your interests on our Consumer services and on other sites;
verify your eligibility and deliver prizes in connection with contests and sweepstakes;
enforce our terms and conditions;
manage our business; and
perform functions as otherwise described to you at the time of collection.
Financial information. We may use financial information or payment method to process payment for any purchases made on our online Consumer services, or by phone, fax, or mail, to enroll you in the discount, rebate, and other programs in which you elect to participate, to pre-qualify you for credit card and other offers that you might find of interest, to protect against or identify possible fraudulent transactions, and otherwise as needed to manage our business.
With whom we share your information:
We want you to understand when and with whom we may share personal or other information we have collected about you or your activities on our online Consumer services or while using our other Consumer services.
Personal information. We do not share your personal information with others except as indicated below or when we inform you and give you an opportunity to opt out of having your personal information shared. We may share personal information with:
- Authorized service providers. We may share your personal information with our authorized service providers that perform certain consumer services on our behalf. These consumer services may include fulfilling orders, processing credit card payments, delivering packages, providing customer service and marketing consumer services, performing business and sales analysis, supporting our online Consumer services functionality, and supporting contests, sweepstakes, surveys, and other features offered through our online Consumer services, catalogs, by phone or mail. These service providers may have access to personal information needed to perform their functions but are not permitted to share or use such information for any other purposes.
- Business partners. When you make purchases or engage in promotions offered through our online Consumer services, catalogs, or through our other Consumer services, we may share personal information with the businesses with which we partner to offer you those products, consumer services, promotions, contests, and/or sweepstakes. When you elect to engage in a particular merchant’s offer or program, you authorize us to provide your e-mail address and other information to that merchant.
- Direct mail partners. From time to time we may share our postal mailing list with selected providers of goods and consumer services that may be of interest to you.
- Other New Company Strategy, LLC businesses. We are part of the New Company Strategy, LLC family of businesses We may share information we collect, including personal information, with the New Company Strategy, LLC companies. Sharing information with our New Company Strategy, LLC companies enables us to provide you with information about a variety of products and consumer services that might interest you. All New Company Strategy, LLC companies comply with the New Company Strategy, LLC Consumer Privacy statement. Our New Company Strategy, LLC companies also will comply with applicable privacy and security laws and, at a minimum, in any commercial e-mail they send to you, will give you the opportunity to choose not to receive such e-mail messages in the future.
Aggregated and non-personal information. We may share aggregated and non-personal information we collect under any of the above circumstances. This aggregated data does not contain any personal information. We may also share it with third parties and our New Company Strategy, LLC sister companies to develop and deliver targeted advertising on our online Consumer services, on websites of third parties, or by other means. We may combine non-personal information we collect with additional non-personal information collected from other sources. We also may share aggregated information with third parties, including advisors, advertisers, and investors, for the purpose of conducting general business analysis.
For example, we may tell our advertisers the number of visitors to our online Consumer services and the most popular features or consumer services accessed. This information does not contain any personal information and may be used to develop our online Consumer services or other content and consumer services that we hope you and other users will find of interest and to target content and advertising.
How you can access your information:
If you have an online account with us, you have the ability to review and update your personal information online by logging into your account. You can also review and update your personal information by contacting us by phone or mail. More information about how to contact us is provided below.
Your choices about collection and use of your information
- You can choose not to provide us with certain information, but that may result in you being unable to use certain features of our online Consumer services because such information may be required in order for you to register as a member; purchase products or consumer services through our online Consumer services or by phone or fax; participate in a contest, promotion, survey, or sweepstakes; ask a question; or initiate other transactions on our online Consumer services.
- At any time you can choose to no longer receive commercial or promotional e-mails or newsletters from us. When your register or provide your e-mail address through our online Consumer services, you will be given a choice as to whether you want to receive e-mail messages about special offers. You may modify your choice at any time. You also will be given the opportunity, in any commercial e-mail that we send to you, to opt out of receiving such messages in the future. It may take up to 10 days for us to process an opt-out request. We may send you other types of transactional and relationship e-mail communications, such as service announcements, administrative notices, and surveys, without offering you the opportunity to opt out of receiving them. Please note that changing information in your account, or otherwise opting out of receipt of promotional e-mail communications will only affect future activities or communications from us. If we have already provided your information to a third party before you have changed your preferences or updated your information, you may have to change you preferences directly with that third party.
- Opt-out. If you do not wish to receive mailings from other companies or to have personal information shared with other companies, including other New Company Strategy, LLC businesses, please contact us by phone, e-mail or mail.
Our company contact points
Toll Free: 1 855-588-7359
Mail: QuietComfort, Attn: Customer Service
6330 Mount Herman Rd., Raleigh, NC 27617
How we protect your personal information:
We take appropriate security measures (including physical, electronic and procedural measures) to help safeguard your personal information from unauthorized access and disclosure. For example, only authorized employees are permitted to access personal information, and they may do so only for permitted business functions. In addition, we use encryption in the transmission of your sensitive personal information between your system and ours, and we use firewalls to help prevent unauthorized persons from gaining access to your personal information.
We want you to feel confident using our online Consumer services to transact business. However, no system can be completely secure. Therefore, although we take steps to secure your information, we do not promise, and you should not expect, that your personal information, searches, or other communications will always remain secure. Users should also take care with how they handle and disclose their personal information and should avoid sending personal information through insecure e-mail. Please refer to the Federal Trade Commission’s website at www.consumer.ftc.gov for information about how to protect yourself against identity theft.
We may provide areas on our online Consumer services where you can post reviews of products. Such postings are governed by our Conditions of Use. In addition, such postings may appear on other websites or when searches are executed on the subject of your posting. We cannot control who reads your posting or what other users may do with the information you voluntarily post, so we encourage you to exercise discretion and caution with respect to your personal information. Once you have posted information, you will not be able to edit or delete such information.
Our Consumer services are general audience consumer services, and we do not knowingly collect personal information from children under the age of 13.
Visiting our websites from outside the United States:
No Rights of Third Parties:
A cookie is a small text file that is stored on a user’s computer or device for record-keeping purposes. Cookies can be either session cookies or persistent cookies. A session cookie expires when you close your browser and is used to make it easier for you to navigate our online Consumer services. A persistent cookie remains on your hard drive or device for an extended period of time.
Through the use of a cookie, we also may automatically collect information about your online activity on our online Consumer services, such as the web pages you visit, the links you click, and the searches you conduct on our online Consumer services.
You may delete or decline cookies by changing your browser settings. (Click “Help” in the toolbar of most browsers for instructions.) If you do so, some of the features and consumer services of our website may not function properly.
Web beacons (also known as clear gifs, pixel tags, or web bugs) are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of web users or to access cookies. Unlike cookies which are stored on the user’s computer hard drive or device, web beacons are embedded invisibly on the web pages (or in e-mail) and are about the size of the period at the end of this sentence.
Web beacons may be used to deliver or communicate with cookies, to count users who have visited certain pages and to understand usage patterns. We also may include web beacons in promotional e-mail messages or newsletters to determine whether messages have been opened and acted upon. We also may receive an anonymous identification number if you come to our site from an online advertisement displayed on a third-party website.
Mobile Consumer services:
We may also collect non-personal information from your mobile device if you have downloaded any QuietComfort mobile application(s). This information is generally used to help us deliver the most relevant information to you. Examples of information that may be collected and used may include, but are not limited to: your geographic location, how you use the QuietComfort application(s), and information about the type of device you use. This information is sent to QuietComfort as aggregate information, and is not traceable back to any individual, and cannot be used to identify an individual. To opt out of sharing this information, such as location, please review the terms and conditions before you download the application, or you may review the settings on your mobile device, or you may choose at any time to uninstall the QuietComfort application(s) from your mobile device.
How to contact us:
6330 Mount Herman Rd.
Raleigh, NC 27617